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Conditions of Use

Rack World System Online Store and its affiliates provide their services to you subject to the following conditions. If you visit or shop at RWS Online Store, you accept these conditions. Please read them carefully. In addition, when you use any current or future RWS Online Store service or visit or purchase from any business affiliated with RWS Online Store, whether or not included in the RWS Online Store Web site, you also will be subject to the guidelines and conditions applicable to such service or business.

PRIVACY

Please review our Privacy Notice , which also governs your visit to RWS Online Store, to understand our practices. 

ELECTRONIC COMMUNICATIONS

When you visit RWS Online Store or send e-mails to us, you are communicating with us electronically. You consent to receive communications from us electronically. We will communicate with you by e-mail or by posting notices on this site. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing. 

COPYRIGHT

All content included on this site, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of RWS Online Store or its content suppliers and protected by international copyright laws. The compilation of all content on this site is the exclusive property of RWS Online Store and protected by international copyright laws. All software used on this site is the property of RWS Online Store or its software suppliers and protected by international copyright laws. 

LICENSE AND SITE ACCESS

RWS Online Store grants you a limited license to access and make personal use of this site and not to download (other than page caching) or modify it, or any portion of it, except with express written consent of RWS Online Store. This license does not include any resale or commercial use of this site or its contents; any collection and use of any product listings, descriptions, or prices; any derivative use of this site or its contents; any downloading or copying of account information for the benefit of another merchant; or any use of data mining, robots, or similar data gathering and extraction tools. This site or any portion of this site may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without express written consent of RWS Online Store. You may not frame or utilize framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of RWS Online Store and our affiliates without express written consent. You may not use any meta tags or any other "hidden text" utilizing RWS Online Stores name or trademarks without the express written consent of RWS Online Store. Any unauthorized use terminates the permission or license granted by RWS Online Store. You are granted a limited, revocable, and nonexclusive right to create a hyperlink to the home page of RWS Online Store so long as the link does not portray RWS Online Store, its affiliates, or their products or services in a false, misleading, derogatory, or otherwise offensive matter. You may not use any RWS Online Store logo or other proprietary graphic or trademark as part of the link without express written permission. 

YOUR ACCOUNT

If you use this site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. Rack World Systems Online Store does sell products for children, but it sells them to adults, who can purchase with a credit card. If you are under 18, you may use Rack World Systems Online Store only with involvement of a parent or guardian. Rack World Systems Online Store and its affiliates reserve the right to refuse service, terminate accounts, remove or edit content, or cancel orders in their sole discretion.

COPYRIGHT COMPLAINTS

Rack World Systems Online Store and its affiliates respect the intellectual property of others. If you believe that your work has been copied in a way that constitutes copyright infringement, email us with your complaint.

RISK OF LOSS

All items purchased from Rack World Systems Online Store are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier. Rack World Systems will not be held responsible for any damage, loss or delay occurring to goods in transit. 

DAMAGED GOODS

If products received are visibly damaged upon delivery - please do not accept delivery. Upon signing delivery docket, you are accepting delivery in good condition and we cannot guarantee replacement.

PRODUCT DESCRIPTIONS

Rack World Systems Online Store and its affiliates attempt to be as accurate as possible. However, Rack World Systems Online Store does not warrant that product descriptions or other content of this site is accurate, complete, reliable, current, or error-free. If a product offered by Rack World Systems Online Store itself is not as described, your sole remedy is to return it in unused condition. Product images are for illustration purposes only and may not reflect the final product delivered. Product specifications are subject to change without prior notification.

OTHER BUSINESSES

Parties other than Rack World Systems Online Store and its subsidiaries operate stores, provide services, or sell product lines on this site. In addition, we provide links to the sites of affiliated companies and certain other businesses. We are not responsible for examining or evaluating, and we do not warrant the offerings of, any of these businesses or individuals or the content of their Web sites. Rack World Systems Online Store does not assume any responsibility or liability for the actions, product, and content of all these and any other third parties. You should carefully review their privacy statements and other conditions of use.

DISCLAIMER OF WARRANTIES AND LIMITATION OF LIABILITY THIS SITE IS PROVIDED BY Rack World Systems Online Store ON AN "AS IS" AND "AS AVAILABLE" BASIS. Rack World Systems Online Store MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF THIS SITE OR THE INFORMATION, CONTENT, MATERIALS, OR PRODUCTS INCLUDED ON THIS SITE. YOU EXPRESSLY AGREE THAT YOUR USE OF THIS SITE IS AT YOUR SOLE RISK. TO THE FULL EXTENT PERMISSIBLE BY APPLICABLE LAW, Rack World Systems Online Store DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. Rack World Systems Online Store DOES NOT WARRANT THAT THIS SITE, ITS SERVERS, OR E-MAIL SENT FROM Rack World Systems Online Store ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. Rack World Systems Online Store WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM THE USE OF THIS SITE, INCLUDING, BUT NOT LIMITED TO DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, AND CONSEQUENTIAL DAMAGES. CERTAIN STATE LAWS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE DISCLAIMERS, EXCLUSIONS, OR LIMITATIONS MAY NOT APPLY TO YOU, AND YOU MIGHT HAVE ADDITIONAL RIGHTS.
 

APPLICABLE LAW

By visiting Rack World Systems Online Store, you agree that the laws of Australia, without regard to principles of conflict of laws, will govern these Conditions of Use and any dispute of any sort that might arise between you and Rack World Systems Online Store or its affiliates.

SITE POLICIES, MODIFICATION, AND SEVERABILITY

Please review our other policies, posted on this site. These policies also govern your visit to Rack World Systems Online Store. We reserve the right to make changes to our site, policies, and these Conditions of Use at any time. If any of these conditions shall be deemed invalid, void, or for any reason unenforceable, that condition shall be deemed severable and shall not affect the validity and enforceability of any remaining condition.

Delivery

RWS RACK DELIVERY:
· Delivery is to ground floor or loading dock only & does not include couriers carrying server racks up stairs. The responsibility is with you to ensure the rack fits in your lift.
· Please inspect your rack prior to signing. When signing receipt you are agreeing that it has arrived in good condition. Please take the time to inspect the order carefully as no claims will be entertained if goods have been signed for.

CHANGE OF ADDRESS: If you need to change a delivery date or the delivery address, please contact our Sales Team within 2 hours of placing your order. 

REDELIVERY FEES: If you are not available to take delivery at your specified, you will be charged a delivery fee for each additional attempt for delivery. If neither you nor your authorised representative is at the delivery address to take delivery, the courier company or the manufacturer will leave a card with our contact details so that you can contact them to arrange another delivery time and date.

SAME DAY DELIVERY: If you would like same day delivery of your order you will need to place your order by 10AM AEST (Melbourne time), the product must be in stock and you must be located in either the Melbourne, Brisbane or Perth Metro area. 

AUHORITY TO LEAVE: We may deliver the products via a range of delivery methods. All deliveries must be signed for, unless you select Authority to Leave Unattended Without Signature at checkout. Please note this is at your own risk and we are not responsible.

PO BOXES:  We do not deliver to Post Office Box.

PICK UP: Pickup is from Melbourne only. If not collected within 14 days of purchase your order will be cancelled & a 30% restocking fee applied.

Courier Pricing To Be Advised is for unusually large goods & remote areas. Your order will be not be shipped until we receive payment in full or a signed purchase order for approved account holders.

We do commit to an exact delivery time or date for most orders. You may request a specific time and date for delivery, however, please note there are additional charges. Please contact us for pricing. 

SHIPPING ESTIMATOR: Shipping calculator is a guide only and is subject to change. Freight quote does not take into consideration unexpected delays, any delays will incur additional charges. Alternatively, the customer can make their own arrangements and pickup their orders from our warehouse in Melbourne.

TAILGATE SERVICE (TG) - Service applies to the Capital City Metropolitan areas

This one-man tail-lift vehicle service is designed for deliveries of large packed crates/pallets or cartons which remain packed through to the delivery point. No time specific pickup or delivery, packing/unpacking, positioning, cleaning of equipment or removal of rubbish is included in this service. Service includes 15 minutes on site, additional time on site will be charged at the one man rate in 15 minute intervals. (POA)

COUNTRY ON-FORWARD – ROAD EXPRESS (Tailgate delivery/pickup not available)

If Tailgate is required the service must be booked as a Rite to Site (Regional Run) or DDV. (DEDICATED DELIVERY VEHICLE SERVICE).

This service applies to country on-forwarded items that can be managed/delivered by one man. This door to door service is in accordance with the Country Transit Timetable for pickup and deliveries to rural country locations outlined below.

“RITE to SITE” SERVICE (RTS) – Applies to the Capital City Metropolitan areas

This service provides delivery and pick up of items that require handling by 2 men with the assistance of handling equipment (use of tail lifter or/and specialised lifting devices) or items of a highly sensitive nature with specific handling, installation and security requirements. Un-packing, positioning, removal of rubbish and cleaning of equipment is included in this service, other requirements such as packing, additional manpower, outside normal hours, site inspection and equipment such as cranes and forklifts, can be arranged at an additional cost (refer Other Charges).  Rubbish removal will be charged in this service as a tipping fee unless specifically notated that it is not required.

A day specific service is offered as per the Transit Timetable and includes a time specific pick up or delivery scheduled within normal business hours in Capital City Metropolitan areas.

This service includes a delivery / pick up time on site allowance of 30 minutes, thereafter a surcharge applies at the 2 man hourly rate in 15 minute increments (POA).

Warranties and limitations of liabilities

Rack World Systems. Here known as "RWS" warrants to the original end user customer of its products specified below that its products are free from defects in material and workmanship.  Subject to the conditions and limitations set forth below, RWS will, at its option, either repair or replace any part of its products that prove defective by reason of improper workmanship or materials.  Repaired parts or replacement products will be provided by RWS on an exchange basis, and will be either new or refurbished to be functionally equivalent to new. If RWS is unable to repair or replace the product, it will offer an alternative replacement to the current value of the product at the time the warranty claim is made.

This limited warranty does not cover any damage to this product that results from improper installation, accident, abuse, misuse, natural disaster, insufficient or excessive electrical supply, abnormal mechanical or environmental conditions, or any unauthorized disassembly, repair, or modification. This limited warranty also does not apply to any product on which the original identification information has been altered, obliterated or removed, has not been handled or packaged correctly, has been sold as second-hand or has been resold contrary to the Australian law.

This limited warranty covers only repair or replacement for defective RWS products, as provided above. RWS is not liable for, and does not cover under warranty, any loss of data or any costs associated with determining the source of system problems or removing, servicing or installing RWS products. This warranty excludes 3rd party software, connected equipment or stored data. In the event of a claim, RWS sole obligation shall be replacement of the hardware.

This limited warranty is offered on a return to basis to RWS head office located in the state of Victoria and country of Australia.   No other Warranty either express or implied including, but not limited to, warranty of merchantability or fitness for any specific use is valid regardless of origin.

Please check with Sales staff for warranties pertaining to each item as they defer from one product to another.